Frequently asked questions
FAQ
How long until my order ships?
Every bag is made to order. Production takes approximately 7–10 business days, after which your order ships. Delivery time then depends on your location and the shipping method you choose at checkout.
What does “made to order” mean?
We produce each bag once you order it rather than holding mass stock. This is why production takes about 7–10 business days — your D20 is built specifically for you.
What fits inside?
The bag opens at the top to reveal interior storage — room for dice, a phone, cards, and everyday essentials.
Is the strap adjustable or removable?
The D20 Dice Bag comes with a chain crossbody strap finished to match each colorway. Wear it over the shoulder or crossbody for hands-free carry.
What colors are available?
Matte Black, Purple, Hot Pink, and Rose Pink. Each colorway has its own dragon emblem and chain finish.
Do you accept returns?
Because every bag is made to order, we can't accept returns simply for a change of mind. If your order arrives damaged or faulty, contact us right away and we'll make it right. See our Refund Policy for full details.
How do I care for my bag?
Wipe clean with a soft, dry cloth. Avoid soaking the bag or exposing glitter finishes to excess moisture, and store it away from sharp objects to keep the faces and emblem looking sharp.
Where do you ship?
We ship worldwide. Shipping options and transit times are shown at checkout based on your destination.